Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your fragrance journey; if your purchase doesn't meet your expectations, we offer a seamless 15-day return and exchange policy for unused products.

1

Initiate Request

Log into your account or visit our returns portal with your order ID and email address to start the process.

2

Quality Inspection

Ensure the perfume or grooming product is in its original packaging and has not been used or tampered with.

3

Secure Packaging

Pack the items securely in their original box to prevent damage during transit and attach the provided return shipping label.

4

Refund Processing

Once our warehouse team verifies the return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing