Frequently Asked Questions

Everything you need to know about our luxury fragrances and services.

What makes House of EM5 fragrances unique?

Our fragrances are handcrafted using high-quality essential oils and premium ingredients, focusing on long-lasting performance and sophisticated scent profiles that rival luxury international brands.

How long does the fragrance typically last?

While longevity varies by scent family, our perfume oils and extrait de parfum concentrations are designed to last between 6 to 10 hours on the skin.

How long will it take to receive my order?

We typically process orders within 24-48 hours. Depending on your location, delivery usually takes 3 to 5 business days.

Do you offer returns or exchanges?

Due to the personal nature of beauty products, we only accept returns or exchanges if the product arrives damaged or if the wrong item was shipped. Please contact our support team within 48 hours of delivery.

Are your products cruelty-free and vegan?

Yes, House of EM5 is committed to ethical beauty. All our products are 100% cruelty-free and do not contain any animal-derived ingredients.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets through our secure payment gateway.